Customer Service Representative

1 week ago

Sheffield, Sheffield, United Kingdom Aviva Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Transfers team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Provide personalized service to customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with colleagues to ensure seamless communication and collaboration, driving customer satisfaction and loyalty.
  • Stay up-to-date with product knowledge and regulatory requirements, ensuring that customers receive accurate and informed advice.
  • Contribute to the development of new processes and procedures, identifying opportunities for improvement and implementing changes to enhance customer experience.
What We Offer
  • A competitive salary between £24,200-£27,300 (dependent on hours, location, skills, and experience), with opportunities for bonus and career progression.
  • A comprehensive pension scheme, with Aviva contributing up to 14%.
  • 25 days' holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Discounts on Aviva products and services, as well as other retailer offers.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan.
  • Supportive policies, including parental and carer's leave, and flexible benefits to suit your needs.
About Aviva

Aviva is a leading insurance and financial services company, committed to delivering exceptional customer service and making a positive impact on people's lives. We value diversity and inclusion, and welcome applications from all backgrounds and experiences.

We are proud to offer a range of flexible working options, including part-time and job share arrangements, to support our customers, business, and colleagues. Our offices are located in various locations, and we encourage you to explore our website to learn more about our company culture and values.

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