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CHC Business Support Officer

2 months ago


Worcester, Worcestershire, United Kingdom NHS Herefordshire and Worcestershire Integrated Care Board Full time
About the Role

We are seeking an enthusiastic and self-motivated Business Support Officer to join our dynamic team at NHS Herefordshire and Worcestershire Integrated Care Board. As a key member of our Continuing Healthcare team, you will play a vital role in supporting the scheduling function of the business team and providing administrative support to our Nurse Coordinators.

Key Responsibilities
  • Provide specialist administration support and advice to the team, including day-to-day supervision of the administration team.
  • Support the CHC business team to ensure that the portfolio of tasks and projects is planned, managed, and delivered effectively.
  • Act as a point of contact for the department, dealing with routine and specialist enquiries in a pleasant and helpful manner.
  • Communicate effectively with all stakeholders, providing professional and well-informed responses and dealing with matters in a courteous manner.
  • Respond appropriately to queries and complaints, ensuring all complaints, comments, and suggestions are dealt with appropriately.
  • Deal with incoming correspondence, responding or redirecting as appropriate, and ensuring that any urgent or important business is brought to the attention of the relevant person in good time.
  • Coordinate agendas and papers for meetings, taking and transcribing minutes to a high standard and in a timely manner.
  • Promptly and accurately produce letters, memos, reports, tables, minutes, presentations, and other documents.
  • Support the development of standard approaches and best practice for a variety of admin tasks and identify continuous processes for improvement.
  • Manage electronic filing systems, ensuring confidentiality is always maintained in accordance with Information Governance regulations.
  • Support colleagues' training, induction, and personal development with practical guidance in a variety of tasks and duties.
Person Specification
  • Minimum GCSE qualification in English Language & Maths or equivalent.
  • RSA III word processing or equivalent experience.
  • NVQ Level 3 administration or significant relevant experience.
  • Evidence of continuous personal development.