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Client Support Consultant

2 months ago

Bromley Town, United Kingdom Bromcom Computers Full time

Join Our Team as a Technical Support Specialist

A remarkable chance to become part of a prominent organization in the Education Technology field, perfect for an adept MIS user or data manager, or an individual with a background in supporting educational technology solutions.


This role emphasizes assisting clients with school Management Information Systems (MIS) and financial software, evolving into a more proactive, expert-level support position over time.

We provide clear pathways for career advancement and professional growth - our support specialists have transitioned into roles in training, consultation, software implementation, technical project management, and leadership within the organization.

We embrace flexible working options, with a significant portion of our team already engaged in full-time remote work. Comprehensive and continuous training is provided to all new team members.

This position reports directly to the Helpdesk Manager.


Key Responsibilities:

  • Handle a diverse range of inquiries from clients, including straightforward questions and more intricate issues, communicated through phone calls, online chat, emails, or web forms.
  • Maintain a high level of product knowledge as our offerings evolve.
  • Utilize your expertise to troubleshoot technical challenges and escalate to higher support tiers when necessary.
  • Act as the primary contact for each issue or request, ensuring effective communication with clients to keep them informed.
  • Deliver outstanding customer service, ensuring clients feel valued and satisfied while maximizing their use of our products.

Qualifications:

  • Exceptional organizational skills.
  • Strong diagnostic and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Professional demeanor in all interactions.
  • Effective time management and prioritization skills.
  • Experience in a customer-facing role is essential.
  • Previous experience in a support capacity is highly desirable.
  • Familiarity with Management Information Systems (MIS) is advantageous.
  • A relevant educational background is preferred.

Bromcom is committed to being an Equal Opportunities Employer.