Service Manager

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Mitchells & Butlers Full time
About the Role

We are seeking a skilled and experienced Shift Supervisor to join our team at the Poachers Cottage - Harvester. As a Shift Supervisor, you will be responsible for leading a team of staff and ensuring that our guests receive an exceptional dining experience.

Key Responsibilities
  • Lead a team of staff to deliver excellent customer service and high-quality food and drink.
  • Manage the day-to-day operations of the restaurant, including staff scheduling, inventory management, and cash handling.
  • Ensure that all health and safety standards are met and maintained.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A fun and supportive work environment.
  • A 33% discount on food and drink across all Mitchells & Butlers brands.
  • A 20% discount on food and drink for friends and family.
  • Access to a financial toolkit to help manage your finances.
Requirements
  • Previous experience as a Shift Supervisor or in a similar role.
  • Excellent leadership and communication skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Knowledge of health and safety standards and procedures.


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