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Care Home Administrator

2 months ago

Tewkesbury, Gloucestershire, United Kingdom Barchester Healthcare Ltd Full time
About the Role

We are seeking an experienced and dedicated Administrator to join our team at Barchester Healthcare Ltd. As a key member of our home's management team, you will provide essential support to the General Manager, ensuring the efficient running of our high-quality care home.

Key Responsibilities
  • Promote a warm and welcoming environment for residents, staff, and visitors
  • Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support commercial performance and conversion of enquiries
  • Drive occupancy and reputation of the Care Home as part of a community engagement team
  • Support resident and family feedback with a focus on customer care
  • Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
  • Payroll preparation for home-based staff
  • Provide advice and guidance to employees on queries using HR tools and resources
  • Ensure all personal files are stored securely
  • Attend meetings and produce accurate notes and minutes where required
  • Ensure all rotas are complete
  • Manage safe contents, petty cash, and resident fund accounts
  • Update ad-hoc training, supervisions, and appraisals on staff records
  • Offer guidance on staff development opportunities, including signposting to Apprenticeships and qualifications
Requirements
  • Experience in a customer-facing role
  • Previous involvement in HR administration and recruitment
  • High level of attention to detail and the ability to prioritise
  • Proficient user of Microsoft, specifically Word, Excel, and Outlook
  • CIPD qualification would be beneficial
What We Offer
  • Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection
  • Unlimited access to our generous refer a friend scheme, earning up to £500* per referral
  • Access to a wide range of retail and leisure discounts at big brands and supermarkets
  • Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
  • Confidential and free access to counselling and legal services
  • Tax code review service, where we will check that you are on the right code and paying the right level of tax
  • Option to join our monthly staff lottery alongside thousands of colleagues across the UK
About Us

Barchester Healthcare Ltd is dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.