Healthcare Operations Leader

3 weeks ago

Whitehaven, Cumbria, United Kingdom North Cumbria Primary Care Full time

Position Overview

This pivotal role offers operational and strategic oversight of our healthcare services, encompassing multiple GP practices and the PCN team. Collaborating closely with clinical leads, practice managers, and service managers, you will ensure the effective and safe delivery of services while adhering to budgetary constraints and established standards, policies, and procedures. As part of the broader leadership team, you will help define the strategic vision for the practices and PCN, driving the development of teams and services to enhance patient care.

The ideal candidate will possess extensive experience within the NHS, demonstrating a comprehensive understanding of the primary care landscape, including regulatory and contractual frameworks. You will be a strong leader capable of motivating and influencing others while constructively challenging the status quo. The ability to work independently, manage multiple tasks, and perform under pressure to meet deadlines is essential.

Key Responsibilities

- Collaborate with clinical leads to support the achievement of national and local objectives.

- Oversee practice and PCN budgets, ensuring high standards of patient care are maintained.

- Cultivate and manage relationships with external stakeholders, including ICB and CQC.

- Provide operational leadership to practice management teams and the PCN Service Manager.

- Ensure compliance with relevant legislative requirements.

- Work with senior management to foster a culture of continuous improvement.

- Engage with site leads to promote staff involvement and engagement.

- Model successful partnership working across the alliance and with broader stakeholders.

- Communicate operational requirements effectively to all relevant parties.

- Offer support to sites as needed.

- Provide coverage for registered managers during short-term absences.

About Our Organization

North Cumbria Primary Care Alliance (NCPC) is a clinically-led, not-for-profit organization where all GPs are employees, ensuring that financial risks and responsibilities are managed collectively rather than by individual partners. Our organization operates collaboratively, supported by an efficient head office.

We manage multiple practices across various locations in North Cumbria, serving a patient population of approximately 100,000 individuals. With a workforce of 430 staff members, we strive to work collaboratively across practices, seeking to leverage scale for the benefit of our patients.

Qualifications and Skills

Essential

  • In-depth knowledge of regulatory and contractual frameworks for primary care.
  • Proven experience in the NHS with a strong understanding of the primary care sector.
  • Degree-level education or equivalent managerial experience in general practice.
  • Evidence of ongoing professional development.
  • Ability to prioritize effectively while managing diverse stakeholder expectations.
  • Strong communication skills and self-motivation, with the ability to work independently.
  • Effective influencing, negotiating, training, and facilitation skills.
  • Proficient in complex problem-solving with minimal supervision.

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