Resident Liaison

Job Summary:

We are seeking a highly skilled and enthusiastic Resident Host to join our team at Deverell Smith Recruitment Ltd. As a Resident Host, you will be responsible for delivering exceptional resident satisfaction by providing efficient and welcoming assistance with all requests, ensuring a smooth and seamless operation combined with a high level of customer service.

Key Responsibilities:

• Resident Engagement: Communicate effectively with residents, visitors, colleagues, couriers, and contractors, welcoming all residents and visitors with a warm and friendly approach in a professional manner.
• Challenge Unknown Visitors: Challenge with confidence any unknown visitors in a personable and professional manner.
• Facilities Support: Assist residents with all queries about premises facilities.
• Neighbourhood Insights: Stay current with residents and neighbourhood activity providing recommendations to residents about the local area, attractions, and upcoming events. Review and maintain Neighbourhood events diary.
• Amenity Management: Maintain and update amenity reservations e.g. VIP events / arrangements / special requests. Manage amenity space reservations in a timely manner and according to our residents' needs and expectations and monitor cleanliness, hygiene, and standards paying great attention to every detail.
• Parcel and Postal Services: Oversee parcel / postal delivery services ensuring that all rental boxes provided are used correctly and ensuring that residents are notified of deliveries awaiting collection.
• Move-in and Move-out Support: Support resident move-in / move-outs as instructed by Resident Management team.
• Leasing Support: Support the Leasing team with any specific considerations for residents (pre-let) to ensure all works are executed on time (pre move-in).
• Maintenance and Compliance: Track all maintenance requests for the building and liaise and respond accurately to all resident questions. Be aware of all premises operations and uphold general oversight of safety and compliance measures. Communicate effectively with all relevant teams to ensure a smooth running of premises operations.
• Compliance Inspections: Undertake regular compliance inspections of the building to ensure all Fire, Health & Safety systems are always fully adhered to and ensure issues are dealt with immediately.
• Shift Handovers: Assist with daily shift handovers ensuring all outstanding issues are communicated effectively to ensure efficient handover and continuation of investigations into finding resolutions.
• Service Level Review: Review and analyse the service levels provided on a weekly/monthly basis, identify and implement any opportunities to improve.
• Meetings and Ad Hoc Duties: Attend all regular meetings as required and fulfil any additional / ad hoc duties as required.

Requirements:

Please send an updated CV to apply for the role.