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Customer Service Representative at Halifax Bank
3 months ago
JOB TITLE:
Customer Service Representative
SALARY:
£23,500
LOCATION(S):
Winton and surrounding branches
HOURS:
35 hours per week, including some Saturdays
WORKING PATTERN:
Full-time
About this opportunity
Our team is dedicated to making a positive impact on customers, businesses, and communities. As a Customer Service Representative, you will have the chance to earn, learn, and grow within an inclusive organization that prioritizes people.
Your role may involve welcoming customers at the front desk, assisting them at the counter, or managing various branch responsibilities.
You'll leverage your interpersonal skills to enhance customer experiences, utilizing our latest in-branch technologies and digital services.
From your first day, we will provide comprehensive training and support, with many colleagues advancing to gain industry qualifications or pursue careers within the wider Group, offering a multitude of opportunities.
We are committed to building a sustainable business and fostering a workplace where individuals thrive. We seek colleagues who are eager to challenge the status quo and drive meaningful change. Together, we can achieve our goals with purpose.
- Honesty and a genuine desire to assist individuals with their financial needs (previous banking experience is not necessary).
- The ability to quickly establish rapport to provide an exceptional customer experience.
- Integrity and care in resolving inquiries, instilling confidence in the service provided.
- A collaborative spirit, working closely with branch colleagues to meet customer needs.
- Flexibility to work across various branches and on Saturdays as required.
We prioritize inclusivity every day, striving to create an organization that reflects modern society and celebrates diversity in all its forms.
We want our employees to feel a sense of belonging and to perform at their best, regardless of their background, identity, or culture.
We have been pioneers in setting diversity goals for senior roles, implementing a menopause health package, and launching a dedicated initiative for those affected by cancer.
We particularly encourage applications from under-represented groups.
We are committed to being disability confident. If you require reasonable adjustments in our recruitment process, please inform us.
Benefits- A generous pension contribution of up to 15%.
- An annual performance-related bonus.
- Share schemes, including free shares.
- Flexible benefits that can be tailored to your lifestyle, such as discounted shopping.
- 22 days of holiday, in addition to bank holidays.
- A variety of well-being initiatives and generous parental leave policies.
Ready to embark on a career where you can make a positive impact while learning, growing, and thriving?
