CRM Product Development Lead

2 days ago


London, Greater London, United Kingdom EC1 Partners Ltd Full time
About the Role

We are seeking a highly skilled and experienced Product Manager to lead the development of our CRM platforms. As a key member of our team, you will be responsible for driving the product strategy and roadmap for CRM innovation, building out the capabilities of our CRM/Salesforce offering, and establishing future functionality.

Key Responsibilities
  • Develop and execute the product strategy and roadmap for CRM innovation
  • Build out the capabilities of our CRM/Salesforce offering
  • Establish future functionality, particularly bringing more data into the systems
  • Amalgamate services within CRM
  • Gather and manage client/product feedback through methods such as surveys, concept testing, analytics tools, and A/B testing, and competitive intel
Requirements
  • 3+ years of experience as a Technical Product Manager or related discipline, ideally building out CRM solutions
  • Client-focused with a demonstrated track record of building user experiences and products that customers love
  • Comfortable in agile development methodologies
  • Comfortable discussing technology with engineers and architects as well as user flow with UX strategists
  • Experience working with Salesforce is not essential but would be advantageous
  • Previous experience in Wealth Management/Retail Banking would be hugely advantageous


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