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Customer Service Team Lead

2 months ago

Cambridge, United Kingdom Advancing People Full time
Job Description

**Job Title:** Customer Service Team Lead

**Company:** Advancing People Multilingual

**Job Type:** Full-time, Permanent

**Location:** Remote work from home basis, with occasional travel to St.Neots, Cambridgeshire office

**About the Role:

  • Lead a team of Customer Service Advisors, providing guidance and support to ensure excellent customer service delivery
  • Implement best practices to drive high levels of service to new and existing customers
  • Develop and maintain strong relationships with internal and external customers
  • Attend company events and contribute to the growth and development of the team
  • Prioritize work efficiently and effectively, managing multiple tasks and deadlines

**Requirements:

  • Fluent in German
  • Managerial or strong Customer Service experience
  • Strong customer focus and professional approach
  • Excellent communication skills, both oral and written
  • Ability to work effectively as part of a team
  • Good computer skills
  • Positive attitude

**What We Offer:

  • Annual salary of £30,500
  • Attractive company benefits
  • Flexibility to work remotely
  • Opportunity to work with a dynamic and growing company