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EIT Operations Specialist

1 month ago

Sunderland, Sunderland, United Kingdom Just Eat Takeaway Full time

The Opportunity

We are seeking a skilled EIT Operations Specialist to join our support Techaway team. As a key member of our global team, you will play a vital role in delivering exceptional end-user support and contributing to the success of our EUC management team.

Key Responsibilities

  • Provide technical support to internal end-users, ensuring timely and effective resolution of issues.
  • Collaborate with the EUC management team to identify opportunities for process improvements and implement changes.
  • Work closely with the global team to ensure seamless support and high-quality service delivery.
  • Ensure the availability, security, and scalability of our IT services platform.
  • Contribute to the development and implementation of our services roadmap.

Your Profile & Experience

  • 1st or 2nd role in end-user support, with a good foundation in end-user support tools.
  • Excellent customer service skills and a strong ability to communicate effectively.

Technical Requirements

  • Proficiency in operating systems: Windows desktop (10 & 11), Mac OSX, and Chrome OS.
  • Experience with applications: GSuite, Atlassian products (Jira), and Slack.
  • Familiarity with user/device management tools: Active Directory, Google Admin, Intune, and JAMF (desirable).