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Executive Concierge Director

2 months ago

London, Greater London, United Kingdom Rosewood Hotel Group Full time

Job Summary:

We are seeking a highly skilled and experienced Concierge Executive to join our team at Rosewood Hotel Group. As a Concierge Executive, you will be responsible for creating and shaping a Concierge team that offers a fresh perspective on guest experiences and provides a truly unforgettable experience to each guest.

Key Responsibilities:

  • Develop and implement processes, procedures, and best practices for the Concierge department to ensure seamless guest experiences.
  • Collaborate with suppliers and the network to create bespoke experiences for guests.
  • Support with all training and onboarding for the Concierge team to ensure they are equipped to provide exceptional service.
  • Drive the performance of the Concierge team to ensure the highest quality of service in conjunction with Forbes, LQA, and Rosewood Brand Standards.
  • Have a thorough knowledge of all Front Office and Concierge systems and ensure the team is trained and utilizing the systems correctly.
  • Strive for the constant development of all team members by allocating duties, additional projects, and responsibility.

Requirements:

  • A naturally creative and curious leader with a passion for discovering new experiences.
  • An incredible network that will support you in crafting unique and bespoke experiences.
  • A commitment to diversity, equity, and inclusion through continuous development and modeling inclusive behaviors.
  • Eligibility to live and work in the UK.