Bus Operations Manager

1 day ago


Eccles, Salford, United Kingdom Diamond Bus Ltd. Full time
Job Summary

To deliver exceptional customer experiences by leading the management of our franchised bus services, ensuring safe, punctual, reliable, and cost-effective operations that meet franchise performance targets.

Key Responsibilities
  1. Collaborate with Commercial, Engineering, and Operations teams to drive improvements in fleet and driver standards, exceeding customer expectations and franchise performance targets.
  2. Manage on-road service performance in accordance with TfGM's franchise conditions, Rotala policies, standard operating procedures, and relevant legislation.
  3. Represent the company as the face of customer service, engaging with customers while traveling the network of routes in managed franchise contracts.
  4. Ensure effective health and safety management both on-road and in depots.
  5. Deliver agreed key performance indicators for TfGM's franchised bus services contracts.
  6. Demonstrate strong time management and organizational skills.
  7. Develop and maintain a culture of trust and confidence among all disciplines through exceptional engagement and motivational qualities.
  8. Utilize computer skills with essential organizational aptitude.
Benefits
  1. Free travel on the Diamond Bus Network.
  2. Pension scheme.
  3. Free car parking.


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