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Customer Operations Manager
2 months ago
About Royal Mail
We're a leading logistics company with a rich history and a commitment to innovation. Our mission is to connect people and businesses across the UK and beyond.
The Role
We're seeking a skilled Customer Operations Manager to lead our Delivery team. As a key member of our operations team, you'll be responsible for ensuring the smooth running of all deliveries. You'll inspire and motivate a team of front-line colleagues to provide excellent service at the doorstep.
Key Responsibilities
- Lead and manage a team of delivery operatives to ensure efficient and effective delivery operations
- Develop and implement strategies to improve delivery performance and customer satisfaction
- Collaborate with trade unions to drive performance improvement and employee engagement
- Partner with other departments to ensure seamless delivery operations
What We Offer
We're committed to providing a supportive and inclusive work environment. As a Customer Operations Manager, you'll enjoy a range of benefits, including:
- A competitive salary and bonus structure
- A generous holiday allowance and flexible working arrangements
- A comprehensive pension scheme and excellent parental leave policy
- Access to our Cycle2work scheme and corporate discounts
About You
We're looking for a skilled and experienced leader who can inspire and motivate a team to deliver exceptional results. As a Customer Operations Manager, you'll need:
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
- Experience of working in a fast-paced delivery environment
Next Steps
If you're a motivated and experienced leader looking for a new challenge, please submit your application. We'll be in touch to discuss your qualifications and experience.
