Facilities Operations Manager

2 days ago


Lancashire, United Kingdom OCS Group Full time

**Job Summary**

As a Facilities Operations Manager at OCS Group, you will be responsible for managing a team of cleaners at a prestigious customer site. Your primary objective will be to deliver a high-quality cleaning service while ensuring the safety and well-being of our clients and employees.

**Key Responsibilities**

  • Manage a team of cleaners to ensure the delivery of a cleaning service that meets the highest standards of quality and customer satisfaction.
  • Monitor and report on team performance, identifying areas for improvement and implementing strategies to enhance service delivery.
  • Develop and maintain strong relationships with clients and stakeholders, ensuring their needs are met and exceeded.
  • Ensure compliance with health and safety policies, procedures, and regulations, including COSHH and risk assessments.
  • Act as the first point of contact for clients and OCS management, providing exceptional customer service and support.
  • Organize rotas, manage equipment, materials, and stock levels, and complete necessary paperwork.
  • Assist with training and development programs to enhance team skills and knowledge.
  • Provide regular reporting on operational performance, highlighting successes and areas for improvement.

**Requirements**

  • Experience in a similar role, with a BICS qualification preferred.
  • Strong people management skills, with the ability to motivate and inspire a team.
  • Good attention to detail and high standards of work, with a focus on quality and customer satisfaction.
  • Strong communication skills, with the ability to build and maintain relationships with clients and stakeholders.

**What We Offer**

  • A competitive salary and benefits package, including a pension scheme and access to high street discounts.
  • Opportunities for training and development, including apprenticeships, e-learning, and our award-nominated 'Impact' Program.
  • A recognition scheme, 'OCS Stars,' which rewards top performers with monetary incentives.
  • Long Service Awards and a cycle-to-work scheme, offering discounted bicycles.
  • Access to our Employee Assistance Program, providing 24/7 wellbeing support.

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