Assistant Garden Centre Manager

3 weeks ago


Ballyclare, United Kingdom Colemans Garden Centre Ltd Full time

About the Role:

The Assistant Garden Centre Department Manager will report directly to the Garden Centre Department Manager and will be responsible for assisting in the smooth running of the garden centre department. This will involve working closely with the Garden Centre Department Manager to ensure the operation runs efficiently and effectively.

Key Responsibilities:

  1. Department Operations: Assist in managing the day-to-day operations of the garden centre department, including stock control, staff management, sales margins, and labour percentages.
  2. Customer Service: Provide exceptional customer service and excellent customer service advice to customers.
  3. Staff Supervision: Supervise and motivate staff, ensuring a high level of communication, performance, and morale.
  4. Inventory Management: Assist in managing EPOS inventory of stock, including suggestions for orders/buying strategy, receiving and checking orders, maintenance of stock quality of plant and non-plant items, and stock control.
  5. Visual Merchandising: Ensure the garden centre stock and merchandising displays are well-maintained, visually appealing, and safe for customers and staff.
  6. Marketing and Promotions: Assist in planning and executing promotions, marketing activities, and events.
  7. Sales Performance: Monitor sales performance and contribute to achieving financial targets.
  8. Customer Enquiries: Handle customer enquiries and resolve issues promptly and effectively.
  9. Strategic Planning: Collaborate with the Garden Centre Department Manager to implement strategies and improvements for the department.
  10. Staff Training: Undertake staff training sessions to develop the team's product knowledge and customer service skills.
  11. Health and Safety: Act as a Fire Warden in the event of a fire and undertake First Aid responsibilities as a nominated Colemans First Aider.
  12. Performance Management: Manage staff performance in your department and nurture a positive attitude.
  13. Cost Control: Assist in controlling costs of the department and minimizing waste.
  14. Safe Working Environment: Nurture a safe working environment.
  15. Business Development: As and when required, attend trade conventions and shows for business promotions.

Requirements:

  • Experience: Proven experience of managing a retail environment for a minimum of 3 years and managing a team of 10 or more staff for a minimum of 5 years.
  • Skills: Excellent customer service and communication skills, leadership abilities, good organisational and multitasking skills, and proficiency in using computer systems and point of sale (POS) software.
  • Qualifications: Educated to A level standard, with preference to hold a third level qualification in a business-related subject.
  • Availability: Flexible availability, including weekends and holidays.
  • Knowledge: Knowledge of plants and horticulture is preferred but not mandatory.

Company Information:

Colemans Garden Centre Ltd is a leading garden centre with a strong reputation for excellent customer service and high-quality products.



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