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Garden Centre Team Lead

2 months ago

Ballyclare, United Kingdom Colemans Garden Centre Ltd Full time

About the Role:

The Assistant Garden Centre Department Manager will report directly to the Garden Centre Department Manager and will be responsible for assisting in the smooth running of the garden centre department. This will involve working closely with the Garden Centre Department Manager to ensure the operation runs efficiently and effectively.

Key Responsibilities:

  1. Assist in Managing Day-to-Day Operations: The successful candidate will be responsible for assisting in the management of the day-to-day operations of the garden centre department, including stock control, staff management, sales margins, and labour percentages.
  2. Provide Exceptional Customer Service: The Assistant Garden Centre Department Manager will be responsible for providing exceptional customer service and excellent customer service advice to customers.
  3. Supervise and Motivate Staff: The successful candidate will be responsible for supervising and motivating staff, ensuring a high level of communication, performance, and morale.
  4. Manage EPOS Inventory: The Assistant Garden Centre Department Manager will be responsible for managing the EPOS inventory of stock, including suggestions for orders/buying strategy, receiving and checking orders, maintenance of stock quality of plant and non-plant items, and stock control.
  5. Ensure Garden Centre Displays: The successful candidate will be responsible for ensuring the garden centre stock and merchandising displays are well-maintained, visually appealing, and safe for customers and staff.
  6. Plan and Execute Promotions: The Assistant Garden Centre Department Manager will be responsible for assisting in planning and executing promotions, marketing activities, and events.
  7. Monitor Sales Performance: The successful candidate will be responsible for monitoring sales performance and contributing to achieving financial targets.
  8. Handle Customer Enquiries: The Assistant Garden Centre Department Manager will be responsible for handling customer enquiries and resolving issues promptly and effectively.
  9. Collaborate with Department Manager: The successful candidate will be responsible for collaborating with the Garden Centre Department Manager to implement strategies and improvements for the department.
  10. Undertake Staff Training: The Assistant Garden Centre Department Manager will be responsible for undertaking staff training sessions to develop the team's product knowledge and customer service skills.
  11. Act as Fire Warden: The successful candidate will be responsible for acting as a Fire Warden in the event of a fire.
  12. Undertake First Aid Responsibilities: The Assistant Garden Centre Department Manager will be responsible for undertaking First Aid responsibilities as a nominated Colemans First Aider.
  13. Manage Staff Performance: The successful candidate will be responsible for managing staff performance in their department and nurturing a positive attitude.
  14. Control Costs: The Assistant Garden Centre Department Manager will be responsible for assisting in controlling costs of the department and minimizing waste.
  15. Nurture a Safe Working Environment: The successful candidate will be responsible for nurturing a safe working environment.
  16. Attend Trade Conventions: The Assistant Garden Centre Department Manager may be required to attend trade conventions and shows for business promotions.

Requirements:

  • Proven Experience: The successful candidate will have proven experience of managing a retail environment for a minimum of 3 years.
  • Team Management: The Assistant Garden Centre Department Manager will have proven experience of managing a team of 10 or more staff for a minimum of 5 years.
  • Customer Service: The successful candidate will have excellent customer service and communication skills.
  • Leadership: The Assistant Garden Centre Department Manager will have leadership abilities with experience in supervising and motivating a team.
  • Organisational Skills: The successful candidate will have good organisational and multitasking skills.
  • Education: The Assistant Garden Centre Department Manager will be educated to A level standard, with a preference for holding a third-level qualification in a business-related subject.
  • Physical Abilities: The successful candidate will have the ability to work in a fast-paced environment and handle physical tasks.
  • Computer Skills: The Assistant Garden Centre Department Manager will have proficiency in using computer systems and point of sale (POS) software.
  • Availability: The successful candidate will have flexible availability, including weekends and holidays.
  • Knowledge: Knowledge of plants and horticulture is preferred but not mandatory.

Job Type: Full-time, Permanent

Pay: From £26,520.00 per year

Experience: Florist: 1 year (preferred)

Work Location: In person