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Software Support Specialist

2 months ago

London, Greater London, United Kingdom Trimble MAPS Full time
About the Role

We are seeking a highly skilled Software Support Specialist to join our team at Trimble Maps. As a key member of our London-based team, you will play a critical role in providing exceptional support to our customers and partners.

Key Responsibilities
  • Provide technical support to customers and partners via phone, email, and in-person interactions.
  • Troubleshoot complex technical issues related to Trimble Maps navigation software products.
  • Collaborate with developers, project managers, and testers to identify and resolve product bugs and usability issues.
  • Develop and maintain in-depth technical knowledge of Trimble Maps products and datasets.
  • Communicate effectively with customers and partners in English and German, both spoken and written.
Requirements
  • Bachelor's degree in Computer Science or equivalent.
  • 1-2 years' experience with C#,.NET, Java, JavaScript, C++, Python, or other programming languages.
  • Strong understanding of hosted web services, including XML/REST/SOAP.
  • Practical experience supporting client-hosted applications.
  • Fluent in English and German, both spoken and written.
  • Flexible and versatile technical and soft skills.
  • Ability to adapt to rapidly changing technical environments.
Preferred Qualifications
  • Working knowledge of Android, iOS, and/or Linux operating systems.
  • Full driver's license.
Work Environment

This role is based on a hybrid working pattern, involving a blend of remote working and time in our central London office.

About Trimble Maps

We believe in celebrating our differences and actively participating in opportunities to be inclusive. Our diversity is our strength, and we strive to create a welcoming and inclusive environment for all employees.