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Global Travel SIM Card Support Specialist

2 months ago

London, Greater London, United Kingdom Sim Local Full time

**About Sim Local**

Sim Local is a leading global provider of mobile connectivity solutions for travelers.

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team in the UK/IE time zones. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, managing day-to-day customer queries, and maintaining high service standards.

**Key Responsibilities**

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to drive business growth and improve customer satisfaction
  • Analyze operational performance statistics to identify areas for improvement
  • Develop and implement strategies to enhance customer experience and service standards

**Requirements**

  • Highly computer literate with excellent technical skills
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English (additional languages are a plus)

**What We Offer**

Sim Local is a dynamic and innovative company that values its employees and offers opportunities for growth and development. As a Customer Service Representative, you will have the chance to work with a talented team, develop your skills, and contribute to the success of our business.