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Salesforce Systems Administrator

3 months ago

Manchester, United Kingdom Awaze Full time

Welcome to Awaze, the leading group in holiday vacation rentals across Europe.

We encompass a family of renowned travel brands, including Hoseasons and Novasol, and facilitate over 1.5 million bookings annually, offering our guests a selection of more than 100,000 properties in 25 countries throughout Europe.

Why consider a role with us?

Since 2021, we have developed a robust technology team of engineers located in the UK and Denmark (approximately 200), tasked with executing the most significant technology replatforming initiative in the travel sector. As we prepare to launch our new core platform in 2024, it is an exhilarating time to become part of our journey as we strive to innovate, evolve, and enhance our platforms with a singular vision: "to delight our owners and guests."

Are you eager to be part of the transformation in the travel industry?

Position: Salesforce Administrator

Salesforce plays a pivotal role in our strategy at Awaze, being central to our international owner and guest platform initiatives. As we continue to expand, we are in search of a skilled Salesforce Administrator to collaborate closely with our Salesforce Product Subject Matter Expert, fulfilling a vital role within the team.

Key Responsibilities:

  • Oversee daily administration of Salesforce Sales and Service Cloud platforms, including user account management, report and dashboard generation, process automation, and routine task handling to ensure smooth system functionality.
  • Engage in hands-on configuration, which includes but is not limited to reports, page layouts, flows, validation rules, and the creation and maintenance of custom objects, record types, object relationships, and fields.
  • Collaborate with the development team on custom applications and integrations.
  • Work alongside the Product Manager, Business Analyst, and Lead Administrator to propose enhancements to platform configuration or introduce new tools and methodologies.
  • Proactively suggest improvements to platform configuration or new tools and workflows.
  • Provide end-user support, troubleshoot issues, and implement timely solutions.
  • Effectively communicate system changes and updates to users, and create and maintain documentation on processes, policies, application configurations, and training materials as new applications are developed.
  • Collaborate with other members of the Salesforce Design Authority and broader teams to strategize and execute optimal plans.
  • Manage system permissions and ensure compliance with industry standards and regulations.
  • Adhere to Salesforce best practices to guarantee optimal system performance, maintainability, and scalability across all tasks and configurations.
  • Ensure compliance with the Awaze Salesforce deployment lifecycle, including development, testing, and production environments, while following best practices for version control and change management.

What we are looking for:

  • A minimum of 1-2 years of experience in Salesforce administration, configuration, and customization.
  • Experience with Salesforce Service Cloud is preferred; familiarity with other Salesforce products (such as Pardot and Marketing Cloud) is advantageous, along with a willingness to learn.
  • Salesforce Administrator Certification is essential.
  • Salesforce Service Cloud Certification is a plus.
  • Strong understanding of Salesforce best practices and functionalities.
  • Ability to design and implement new processes and facilitate user adoption.
  • Excellent analytical and organizational skills, with the capability to manage multiple tasks and meet deadlines under pressure.
  • Proven ability to work independently and collaboratively within a team environment.

We offer competitive rewards while you grow your career:

  • Annual Bonus Scheme
  • 25 days of holiday
  • Holiday Discounts (18% to 20% discount across all Awaze brands)
  • Pension contribution scheme
  • Private healthcare
  • Personal training allowance
  • 35-hour working week
  • Hybrid working model (teams typically meet once a week)
  • Meeting-free lunch policy

We look forward to connecting with you:

If you are interested in reshaping the industry and redefining how our technology enhances remarkable holidays, we encourage you to reach out to us.