IT Support Specialist

5 days ago

Bromsgrove, Worcestershire, United Kingdom NFP, an Aon company (UK) Full time
Job Description

We are seeking a highly skilled IT Support Specialist to join our IT team at NFP, an Aon company (UK). The successful candidate will serve as the first point of contact for employees seeking technical assistance for technology issues.

The Technical Service Desk Analyst will provide technical support over the phone, in-person, or other means of communication while maintaining high levels of customer service. This position will support the end users in all offices.

Key Responsibilities:
  • Setup and test PCs for new and/or existing users
  • Respond to user hardware and software problems
  • Test, document, and assist with corporate initiatives as assigned by Manager
  • Assist with management of mobile devices
  • Provide IT support to others in the team
  • Provide support for all Technology products and services
  • Determine the most effective manner to resolve client's technical issue
  • Record required customer and problem information in the corporate ticketing system, ServiceNow
  • Elevate complex and/or high priority problems to the appropriate support groups for resolution
  • Provide onsite support for our offices
  • Management and upkeep of equipment in our offices
Requirements:
  • Outstanding customer service skills with the ability to speak about complex issues in a down-to-earth manner
  • Good knowledge of current Windows Operating System
  • Good knowledge of Microsoft 365 office suite
  • Experience with PC hardware build and troubleshooting
  • Familiarity with Apple & Android mobile devices
  • Own transport as this role supports multiple sites
  • Communication Skills
  • Must have good command of the English language to provide effective phone, Teams & in-person support
  • This position requires handling confidential information in an appropriate manner
  • Interactions with company associates must be handled with diplomacy and tact
  • Decision making/judgement
  • Capable of working on multiple projects and/or assignments
  • Exceptional problem-solving skills
  • Dependability
Education and/or Experience:
  • BA or BS degree preferred or equivalent experience
  • 3+ years of experience working for a corporate level service desk
  • Experience of ServiceDesk (preferable)
  • Experience in OpenGI or Applied Epic applications would be preferable
Benefits:
  • Competitive salary
  • 35 hours Monday – Friday
  • Bromsgrove/Birmingham location
  • 25 days holiday + bank holidays, Pension Scheme, etc

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