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IT Support Specialist
2 months ago
About the Role:
Pertemps Redditch Commercial is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees across various locations.
Key Responsibilities:
- Provide first and second-line technical support for IT equipment, software, and networks.
- Respond promptly to service issues and requests, escalating when necessary.
- Monitor critical systems and determine escalation procedures.
- Administer the onboarding process for new employees.
- Deploy and configure software, hardware, and mobile devices.
- Develop and maintain documentation for IT services.
- Collaborate with the IT team on projects and initiatives.
- Perform site visits as required.
Requirements:
- Previous experience in a Service Desk or IT Support role.
- Excellent communication and problem-solving skills.
- Ability to prioritize tasks and manage multiple service issues.
- Strong technical knowledge of IT systems and software.
What We Offer:
A competitive salary, generous benefits package, and opportunities for professional growth and development.