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IT Support Specialist

2 months ago


Bromsgrove, Worcestershire, United Kingdom Pertemps Redditch Commercial Full time

About the Role:

Pertemps Redditch Commercial is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees across various locations.

Key Responsibilities:

  • Provide first and second-line technical support for IT equipment, software, and networks.
  • Respond promptly to service issues and requests, escalating when necessary.
  • Monitor critical systems and determine escalation procedures.
  • Administer the onboarding process for new employees.
  • Deploy and configure software, hardware, and mobile devices.
  • Develop and maintain documentation for IT services.
  • Collaborate with the IT team on projects and initiatives.
  • Perform site visits as required.

Requirements:

  • Previous experience in a Service Desk or IT Support role.
  • Excellent communication and problem-solving skills.
  • Ability to prioritize tasks and manage multiple service issues.
  • Strong technical knowledge of IT systems and software.

What We Offer:

A competitive salary, generous benefits package, and opportunities for professional growth and development.