Front of House Team Leader

2 months ago


Bristol, Bristol, United Kingdom Stonegate Group Full time

Job Summary

We are seeking an experienced Team Leader to join our team at Stonegate Group. As a Team Leader, you will be responsible for supporting and coaching your team to deliver exceptional guest experiences.

Key Responsibilities

  • Support and coach team members to achieve high standards of service and quality.
  • Work closely with the management team to develop and implement strategies to drive business growth and improve customer satisfaction.
  • Ensure compliance with company policies and procedures, and maintain a safe and healthy work environment.
  • Develop and maintain a positive and welcoming atmosphere for guests, and provide excellent customer service.

Requirements

  • At least 18 years old, as this role involves the sale of alcohol.
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and leadership skills, with the ability to motivate and coach team members.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer

  • Award-winning training and development programs to help you grow and develop your skills.
  • 25% off food and drink for you and all your friends in over 800 sites.
  • Referral scheme of up to £1,000 per person.
  • Dental insurance and employee assistance programs.

About Us

Stonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio of brands includes names like Slug & Lettuce, Be At One, and Popworld. We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our team members.



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