Customer Service Leader

3 weeks ago


Rayleigh, Essex, United Kingdom Steven Eagell Toyota Full time

Steven Eagell Toyota is seeking a dedicated and experienced professional to lead our Aftersales department at our Rayleigh branch. As one of the UK's leading automotive retailers, we are committed to delivering exceptional customer service and exceeding expectations in every interaction.

The ideal candidate will possess a proven track record in managing aftersales operations within a fast-paced automotive environment. You will be responsible for driving team performance, ensuring customer satisfaction, and implementing strategies to enhance operational efficiency and profitability.

Responsibilities:
  • Provide strategic direction and leadership to the Aftersales team, fostering a culture of excellence and collaboration.
  • Develop and implement service processes that prioritize customer satisfaction and optimize operational effectiveness.
  • Monitor key performance indicators (KPIs) and identify areas for improvement, driving continuous enhancement in service delivery.
  • Collaborate with other departments to ensure seamless customer experiences and promote a unified brand image.
  • Stay abreast of industry trends and advancements in automotive technology to maintain a competitive edge.
Requirements:
  • Significant experience as an Aftersales Manager within the automotive sector.
  • Exceptional communication, interpersonal, and leadership skills with a proven ability to motivate and inspire teams.
  • A strong understanding of automotive service operations, including repair procedures, parts management, and customer relationship management (CRM) systems.
  • A passion for delivering exceptional customer experiences and exceeding expectations.


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