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Customer Service Team Lead

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Origin Recruitment Full time £30,500
Customer Care Team Leader

We are seeking a highly motivated and experienced Customer Care Team Leader to join our team at Origin Recruitment. As a key member of our customer service team, you will be responsible for leading a team of customer care administrators and providing exceptional customer service to our network of associates.

Key Responsibilities:

  • Lead a team of customer care administrators to provide excellent customer service to our network of associates.
  • Conduct regular coaching and feedback sessions to help your team develop and improve their skills.
  • Collaborate with colleagues to ensure seamless communication and teamwork.
  • Develop and maintain product and process knowledge to provide expert customer service.
  • Recruit and onboard new team members to ensure a smooth transition.

Requirements:

  • Fluent in spoken and written German and English.
  • Strong coaching and feedback skills.
  • Ability to work in a team and trust colleagues.
  • 5-week rotational shift with flexible working hours.
  • Contributory pension scheme and other benefits.

About Us:

Origin Recruitment is a leading recruitment agency specializing in customer service and sales roles. We pride ourselves on providing exceptional service to our clients and candidates alike.