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Community Engagement Specialist
2 months ago
We are seeking a highly skilled Customer Service Officer to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to a positive community impact.
Key Responsibilities- Customer Service Excellence: Provide a high level of customer service, ensuring that all interactions meet and exceed customer expectations.
- Team Contribution: Work collaboratively with the team to achieve overall performance goals, while supporting the company's vision and values.
- Policy Application: Apply policies and procedures to ensure compliance with organizational and customer needs.
- Relationship Management: Develop and maintain effective working relationships with external partners to align with organizational vision and values.
- Compliance: Ensure all work is delivered in compliance with relevant policies and legislation, including risk management, data protection, equality and diversity, health and safety, financial regulations, safeguarding, and professional boundaries.
- Additional Duties: Perform any other reasonable duties as requested by the team or management.
- A supportive and collaborative work environment.
- Opportunities for professional development and career growth.
- The chance to make a meaningful impact on our community and customers.
- Proven experience in customer service within a housing association.
- Strong communication and interpersonal skills.
- Ability to apply policies and procedures effectively.
- Commitment to maintaining high standards of compliance and ethical conduct.
- A proactive and positive approach to problem-solving and teamwork.
