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Housing Association Advisor

2 months ago

London, Greater London, United Kingdom Reed Full time

We are currently recruiting for a Contact Centre Advisor in a dynamic housing association. You will be working in a fast-paced environment, providing exceptional customer service to residents regarding repairs and property maintenance.

As a Contact Centre Advisor, you'll be the primary point of contact for residents, providing advice and information through various channels to ensure first-time resolution. Key responsibilities include meeting individual and team performance targets, handling maintenance inquiries from leaseholders, and supporting the Neighbourhood Management team in delivering excellent housing and estate management services.

**Key Responsibilities:**

  • Meet individual and team performance targets
  • Handle maintenance inquiries from leaseholders
  • Support the Neighbourhood Management team in delivering excellent housing and estate management services
  • Provide advice and information to residents through various channels

**What We Offer:**

  • A competitive pay rate of £13.99 PAYE or £17.15 Umbrella
  • A hybrid role with rotating shifts
  • The opportunity to work in a dynamic and fast-paced environment

**About Us:**

We are a leading recruitment agency, Reed, and we are committed to helping our clients find the best talent in the industry. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.