Customer Liaison Officer

2 weeks ago


Sittingbourne, Kent, United Kingdom KHR - Recruitment Specialists Full time
About the Role

We are currently working with a leading specialist business based in a rural area.

Due to growth, they are seeking a Client Liaison Officer to join their customer services department working in a laboratory environment.

Key Responsibilities:

  • Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
  • Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
  • Ensure couriers perform collections for customer samples.
  • Ensure all work is carried out to the highest standard.
  • Liaise with the team to ensure all reports are sent to the client on time.
  • Ensure that clients are kept up to date with updates and changes.

Requirements:

  • Excellent communication skills and be confident when dealing with customers.
  • Be able to work within set targets and goals, and be able to manage expectations.
  • Have a good eye for detail and understand fully the business processes.
  • Be able to work well in a team, with an open, honest and approachable character.

Working Hours:

8.30am - 5pm Monday to Friday with 1 hour for lunch.

Benefits:

  • Company pension
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Wellness programme


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