EMS Call Handler

2 days ago


Cwmbran, Torfaen County Borough, United Kingdom Welsh Ambulance Services Full time
Job Overview

The Welsh Ambulance Service NHS Trust is seeking a skilled and compassionate individual to join their Clinical Contact Centre Team as a 999 Call Handler. This role is a critical link in the chain of life, requiring the ability to input details accurately and efficiently onto a computer system.

As a 999 Call Handler, you will be responsible for liaising with members of the public and healthcare professionals, utilizing excellent communication and customer care skills to provide a high level of service.

The role involves working in a fast-paced environment, with variable shift patterns, including out-of-hours, bank holidays, and weekend duties. The ability to speak Welsh is desirable, but not essential.

Main Responsibilities
  • Liaise with members of the public and healthcare professionals to provide accurate and efficient service.
  • Input details onto a computer system with speed and accuracy.
  • Work in a team environment to provide a high level of service.
  • Adhere to strict protocols and procedures to ensure patient safety and well-being.
Working for Our Organisation

The Welsh Ambulance Service NHS Trust is a dynamic and diverse organisation, comprising over 4,000 remarkable people who contribute to delivering world-class patient care across Wales. Our workforce is committed to providing high-quality care, wherever and whenever it is needed.

We value diversity and inclusivity, and strive to create an environment where everyone feels welcome and valued. We encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Service NHS Trust are diverse and varied, with opportunities arising across the service. Whether you're looking for a challenging and rewarding role, or a chance to develop your skills and experience, we have something to offer.



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