Senior Administrative Officer

2 months ago


London, Greater London, United Kingdom Great Ormond Street Hospital Full time
Great Ormond Street Hospital - Senior Administrative Officer

We are seeking a committed and proactive Senior Administrative Officer to become an integral part of our team at Great Ormond Street Hospital. This role presents a unique opportunity to contribute to a dynamic environment that is currently evolving to meet new national standards.

The administrative team at our facility comprises a diverse group of approximately 120 professionals, including clinical scientists, translational scientists, bioinformaticians, technologists, and administrative personnel. Together with our Clinical Genetics teams, we represent a vital Genetics Unit within the hospital, delivering a Regional Genetics Service to a vast population.

Our laboratory is at the forefront of molecular and cytogenetic testing, offering diagnostic services for both prenatal and postnatal samples through a variety of advanced techniques. We also extend our services nationally and internationally for a range of genetic conditions.

Key Responsibilities:
  • Oversee the work of Administrative Assistants
  • Ensure the seamless functioning of laboratory administrative operations
  • Collaborate closely with the Administration Manager to enhance service delivery
  • Deliver exceptional customer service and improve patient experiences
Essential Requirements:
  • A-levels or equivalent qualifications
  • Strong proficiency in Microsoft Word, Excel, and Outlook
  • Experience in addressing challenges in non-routine settings
  • Background in customer service with an emphasis on service excellence
  • Commitment to maintaining confidentiality
Desirable Qualifications:
  • Familiarity with Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
  • Experience in procurement processes and invoice management
  • Prior experience within the NHS
Required Skills:
  • Leadership and supervisory capabilities
  • Strong decision-making skills
  • Meticulous attention to detail
  • Excellent verbal and written communication skills
  • Strong organizational and interpersonal abilities
  • Capacity to perform under pressure and meet deadlines
Qualifications:
  • A-levels or equivalent
  • Basic proficiency in English and Mathematics
  • Additional qualifications such as HNC/HND, Diploma, Degree, or AMSPAR are advantageous


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