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Senior Manager of Culinary Operations

3 months ago

Ripon, North Yorkshire, United Kingdom National Trust Full time

Overview

***INTERNAL APPLICANTS ONLY PLEASE***

Employment Type: Full Time.

Compensation: £44,499 - £47,346 annually, based on experience.

Employment Status: This is a permanent position with opportunities for salary advancement through annual evaluations.

Interview Process: Details will be provided to shortlisted candidates.

At the National Trust, we are dedicated to providing exceptional dining experiences that revolve around remarkable individuals, outstanding service, high-quality ingredients, and unique locations. We source our ingredients from our own gardens and partner farmers, ensuring that we protect these resources through our operations.

This is an exciting opportunity to join our team of Regional Managers as we implement our Commercial Operations strategy and Food & Beverage Plan. Our Regional Managers play a vital role in ensuring that our café and property teams receive the necessary support and leadership to thrive, meeting visitor expectations and generating revenue to safeguard our cherished locations for future generations.

Responsibilities & Coverage: The successful candidate will oversee Food & Beverage operations across the designated region, managing a diverse portfolio of properties. This role requires regular on-site presence, with expectations of working at least three days per week, along with occasional travel for meetings.

Work Environment

We are passionate about delivering exceptional culinary experiences to our guests every day. Your commercial expertise and communication skills will contribute to a meaningful mission in inspiring settings.

As the leader of the Food & Beverage teams, you will collaborate closely with key personnel, including General Managers and Food & Beverage Managers, to ensure standards are met, profitability is enhanced, and changes are effectively implemented.

This role is operationally focused, supporting an operation that welcomes visitors throughout the year. As such, the working schedule will include weekends, evenings, and public holidays as required by business needs.

Key Duties

Reporting to the Head of Operational Delivery, your responsibilities will include:

Assisting your properties in developing action plans that drive proactive solutions, resulting in profit and sustainable growth. Collaborating with your team to achieve property objectives. Managing budgets effectively with your team. Utilizing your expertise to transform perceptions and operational practices to enhance business performance. Ensuring compliance with relevant legislation and internal processes. Building a high-performing team while supporting employee wellbeing and professional development. Sharing best practices and insights to ensure excellent service delivery. Travel will be required both regionally and nationally, necessitating a valid driving license. Mileage will be reimbursed according to our expenses policy.

This role includes direct management of Food & Beverage Managers across a defined portfolio of properties, with potential for indirect management of larger teams.

Candidate Profile

To excel in this position, candidates should demonstrate:

Strong commercial insight and technical knowledge of the food and beverage sector. The ability to assertively challenge in a constructive manner. Experience managing large, complex teams in a Senior Food & Beverage Manager or Regional Manager capacity. Excellent communication and diplomacy skills for navigating challenging discussions and influencing change. Financial acumen related to budget management and delivery. A proven track record of performance leadership, with the ability to analyze issues comprehensively and implement effective solutions. Demonstrated consulting and mentoring abilities. Proven skills in influencing while enhancing engagement. Capacity to drive change within a dynamic commercial environment. Experience in multi-unit operational management within a national organization.

Benefits

The National Trust is committed to fostering an inclusive culture where everyone feels they belong. We strive to ensure our workforce reflects the diversity of the communities we serve.


• Comprehensive pension scheme of up to 10% of basic salary


• Complimentary access to National Trust locations for you, a guest, and your children (under 18)


• Rental deposit loan program


• Season ticket loan


• Electric vehicle lease program


• Employee discounts on various services, including gym memberships and shopping


• Holiday entitlement of up to 32 days, plus a holiday purchase scheme, subject to eligibility.


• Flexible working arrangements when feasible


• Employee assistance program


• Free parking at most Trust locations