Plymouth Store Crew Member

2 days ago


Plymouth, Plymouth, United Kingdom FatFace Full time
Job Title: Store Crew Member Job Summary: We are seeking a highly motivated and enthusiastic Store Crew Member to join our team in Plymouth. As a Store Crew Member, you will be the face of our business, providing exceptional customer service and ensuring that our customers have a memorable experience with us. Key Responsibilities: * Greet and thank customers in a warm and friendly manner, ensuring they have had a memorable experience with us * Provide exceptional service at all times, utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel sales * Efficient and attentive service at the tills, processing sales, orders and refunds * Process deliveries and help get all of the replenishment and new stock onto the shop floor * General housekeeping and tidying of the shop floor and back of house * Keep up to date with company activity and promotions * Support floor moves, sale set ups and launches * Abide by all FatFace policies and procedures Competencies: * Deliver excellent customer service standards, focusing on customer needs and satisfaction * Passionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you do * Align self to companies social and environmental mission and champion any actions that you can directly impact at all times * Proactively provide a personal, genuine and authentic approach * Act with integrity, demonstrating a passion for, interest in and understanding of others * Value and respect the team at all levels, getting on well with everyone around you * Play an active and positive part in the team by embracing every opportunity to be a part of what's going on * Ability to enhance relationships with appropriate use of humour and tailoring your approach for each individual interaction Experience: * Experience in a customer service environment is desirable but not essential * Excellent interpersonal and communication skills * Positive can-do attitude * Ability to work productively in a high-pressure environment * Confidence in taking the initiative and working under own direction at times * Team player * Great time management Benefits: * 25 days holiday plus bank holidays * Generous monthly discount allowance * Perkbox, our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc) * THRIVE, our learning management system - access from day one with 1000's of pieces of learning * Dental Insurance (employee funded) * Pension scheme * EAP support around the clock - UNUM/Retail Trust/Fashion Textiles Support * Sick pay allowances * Sabbatical leave in line with service * Enhanced Family Friendly policies i.e. Maternity Leave * Refer a friend scheme

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