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Medical Secretary

2 months ago

Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full time

Job Summary

The Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, maintaining departmental and Trust standards in line with Standard Operating Procedures.

Main Duties of the Job

Communication and Working Relationships

  • This position requires empathy and tact when dealing with patients who may be angry or upset regarding any aspect of their care.
  • To ensure patients are treated with courtesy, dignity, and respect.
  • Communicate effectively in writing and verbally with:
  • Internal:
    • Consultants
    • Nursing staff
    • Medical personnel
    • Admin and clerical staff
    • Ancillary staff
    • Management
    • Across the Trust
  • External:
    • Patients and carers
    • Members of the general public
    • GP Practices
    • Other hospitals both in and out of the district
    • Locum medical agencies

About Us

The Rheumatology Department at Torbay Hospital is based in Kitson Hall. We work as a close multi-disciplinary team which consists of Consultants, Specialist Registrars, Specialist Nurses, Specialist Dietitians, and administration staff, and other specialist carry out assessment, investigations, and treatment of patients with life-long conditions, whilst offering an holistic approach to their care.

We prioritise caring, commitment, inclusivity, and quality. We value solutions and strengths, promoting outside the box thinking and embracing innovation and change for improvement. If you align with our values and vision, and are passionate about meaningful work with people, you could be a valuable addition to our team.

Job Responsibilities

Policy and Service Responsibility

  • To ensure relevant training is completed in order to use Trust IT computer systems.
  • To use the relevant Trust IT computer systems to maintain patient records.
  • To ensure you have the necessary training to utilise specialist secretarial equipment.
  • To provide cover for the medical secretaries and other members of the secretarial and administration team as required.
  • To contribute to the development of policy and processes as required.
  • To support continuous quality improvement.
  • To support the delivery of agreed service outcomes.
  • To order stationery on Unit4.

Responsibility for Supervision, Leadership, and Management

  • Supervisor responsibility for administrative support staff.