Medical Secretary
5 months ago
Communication and Working Relationship Skills To use a variety of software packages including Microsoft Suite, transcription services and bespoke packages relating to Trust informatics and patient records to produce correspondence and maintain records, spreadsheets and databases. To exchange factual information with people who use our services using persuasion tact, reassurance empathy and acknowledging barriers to understanding. To document information in accordance with record keeping standards. The postholder will often be the first point of contact and the focal point of services; therefore clear communication skills are required.
To ensure that any information relating to safety of people who use our services and others is communicated immediately to senior team members. Communication with staff on work procedures and external agencies on behalf of the service. Working within a multi-disciplinary environment ensuring that communication with appropriate team members is effective and contemporary. Produce clear and accurate written correspondence (including the composition of adhoc routine letters) eg letters, memos, report, audio recording of minutes and use of Trust Intranet and Internet as required.
To provide effective communication with people who use our services, relatives and carers, visitors, staff and others. To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure. To manage both telephone and face to face contacts with distressed people who use our services in a supportive manner. Exchange verbal and written information with patients, staff and carers relating to appointments, admissions and meetings.
Deal with enquiries from external stakeholders and the public. Be an integral link and point of contact between and for the Consultant and the wider team. Analytical and Judgemental Skills Judgement involving facts or situations, some requiring analysis. Keep appropriate statistical records/information as and when required by the team/service for audit purpose.
Provide statistical returns when required which may involve entering statistical data onto data bases. Maintain and monitor service/department staff records, eg annual leave, training and personal contact information and proactively support cover arrangements in times of absence. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority material. To manage both telephone and face to face contacts with distressed service users in a supportive manner.
Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems. Resolve conflicting diary appointments or schedules. Prioritise own tasks, exercising a degree of independence, initiative and judgement. Assess situations, identify and resolve potential problems within own skill set.
Refer and seek guidance on issues outside of post holders level of competency or authority to line manager. Deliver excellent levels of service by regularly assessing, problem solving, evaluating and reporting to line manager in a timely proactive manner when these standards have not been met, and enabling appropriate action to be taken. Implement planned actions and response, communicating changes as appropriate. Planning and Organisational Skills Arrange meetings, hospitality, venues, distributing agendas/notes and managing multiple diaries.
Plans own workload to ensure that weekly, monthly, quarterly and annual tasks are met. Adjust clinic times as required. Responsibility for Patient/Client Care, Treatment and Therapy Act as a principle point of contact for individuals from within/outside the Trust, people who use our services and members of the public where appropriate. Assist patients during incidental contact, to provide non-clinical advice or information to patients/relatives or carers.
Type patients reports/correspondence, deals with telephone/face to face enquiries from patients. Input accurate and up to date patient data onto the electronic records system. Communicate information relating to appointments. Responsibility for Policy and Service Development Implementation May be asked to contribute to audit and research projects within the service to inform service development and standards.
This will include the utilising the most up to date templates as required by the Corporate Development Service. Engage in local review of administration services. Adhere to all Trust and departmental policies and procedures relating to their role. Maintain and continue to improve knowledge and understanding of the Trust/Service including systems, policy and current issues, particularly to own area of work.
Comply with local administrative procedures. Responsibility for Finance, Equipment and Other Resources May be required to order and maintain stationery and stores stocks using the procurement systems; may be respon
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will be responsible for maintaining departmental and Trust standards, ensuring patients are treated with courtesy, dignity, and respect.Main ResponsibilitiesProvide high-quality...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will be responsible for maintaining departmental and Trust standards, ensuring patients are treated with courtesy, dignity, and respect.Main ResponsibilitiesProvide high-quality...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, ensuring departmental and Trust standards are maintained in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsAssist the Admin Team Co-ordinator...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, ensuring departmental and Trust standards are maintained in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsAssist the Admin Team Co-ordinator...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will have excellent communication skills and be able to work effectively in a busy office environment.Key ResponsibilitiesProvide high-quality secretarial, administrative, and clerical...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will have excellent communication skills and be able to work effectively in a busy office environment.Key ResponsibilitiesProvide high-quality secretarial, administrative, and clerical...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will have excellent communication skills and be able to work effectively in a busy office environment.Key ResponsibilitiesProvide high-quality secretarial, administrative, and clerical...
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Medical Secretary
1 month ago
Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will have excellent communication skills and be able to work effectively in a busy office environment.Key ResponsibilitiesProvide high-quality secretarial, administrative, and clerical...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will be responsible for maintaining departmental and Trust standards, ensuring patients are treated with courtesy, dignity, and respect.Main ResponsibilitiesProvide high-quality...
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Medical Secretary
3 weeks ago
Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and efficient Medical Secretary to provide administrative support to our Consultant Rheumatologists. The successful candidate will be responsible for maintaining departmental and Trust standards, ensuring patients are treated with courtesy, dignity, and respect.Main ResponsibilitiesProvide high-quality...
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Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, ensuring departmental and Trust standards are maintained in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsAssist the Admin Team Co-ordinator...
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Medical Secretary
4 weeks ago
Torquay, Torbay, United Kingdom Torbay and South Devon NHS Foundation Trust Full timeAbout the RoleThe Medical Secretary will provide high-quality administrative support to Consultant Rheumatologists, ensuring departmental and Trust standards are maintained in line with Standard Operating Procedures.Main ResponsibilitiesProvide secretarial, administrative, and clerical support to Consultant RheumatologistsAssist the Admin Team Co-ordinator...
