Lettings Assistant

1 month ago

West Bromwich, Sandwell, United Kingdom Riverside Full time
About the Role

We are seeking a highly motivated and customer-focused Lettings Assistant to join our team at Riverside. As a key member of our Lettings team, you will play a vital role in delivering a high-quality lettings service to our customers, ensuring that homes are let quickly and efficiently, while maintaining the required standards and KPIs.

Key Responsibilities
  • Manage notice periods, advising customers of their responsibilities, securing a forwarding address, and making arrangements for any arrears to be paid.
  • Manage customer housing applications using the Choice-Based Lettings (CBL) System.
  • Advertise and allocate properties in line with lettings policies and strategies, using CBL partnerships, local nomination arrangements, and online advertising as appropriate.
  • Carry out pre-tenancy checks, including an income and expenditure check, to support customers in ensuring they can afford the property and referring on for specialist support as needed.
  • Take initial rent payments in line with our 'Rent when due' approach and agree and set up payment plans.
  • Maintain accurate customer records, preparing sign-up documentation, and creating tenancies in the housing management system.
  • Establish a positive relationship with new customers, acting as the key point of contact until they have successfully moved in, answering questions, and resolving issues to drive high levels of satisfaction with the lettings process.
  • Provide an efficient and welcoming reception and telephone service to all customers in line with Riverside service standards.
Person Specification

We are looking for someone with:

  • Proven ability to show initiative and take ownership of tasks.
  • A strong customer focus, with excellent written and verbal communication skills.
  • Proficient in the use of Microsoft Office Suite.
  • Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines, and manage conflicting priorities.
  • A proactive approach, able to work flexibly and adapt to changing situations.
About Us

Riverside is a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

  • Competitive pay and generous pension.
  • 28 days' holidays plus bank holidays.
  • Flexible working options available.
  • Investment in your learning, personal development, and technology.
  • A wide range of benefits.
Diversity and Inclusion at Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification), they will be guaranteed an interview.

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