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Logistics Operations Manager

2 months ago


Erith, Greater London, United Kingdom Ocado Group Full time
About the Role

We are seeking a highly skilled and experienced Team Manager to join our Logistics team at Ocado Group. As a key member of our Spoke operations, you will play a vital role in ensuring the smooth delivery of our customers' orders.

Key Responsibilities
  • Manage the delivery operation team, including recruitment, training, and performance management of all spoke drivers.
  • Chair meetings with drivers, including absence, disciplinary, and welfare meetings in line with Ocado policies.
  • Oversee site operations, ensuring all KPIs, targets, and deadlines are met without disruption to the business.
  • Ensure all health and safety measures are in place and followed, and that all training requirements are met and up to date at all times.
About You

We are looking for a motivated and experienced individual who can shape and drive a world-class employee experience and environment. You will be responsible for ensuring KPIs are a vital focus across your site, including labour turnover, absence rates, and engagement scores.

  • You will continuously encourage self-improvement, training, and development of your teams to support succession planning and aim to drive and develop initiatives that encourage site-wide engagement and enhance morale.
  • Previous experience in conducting formal meetings, understanding, and applying relevant policies appropriately is desired.
  • Strong verbal and written communication and numeracy skills are a must, and a passion for dealing with people and a focus on achieving employee satisfaction.
  • Knowledge of food safety standards and compliance are preferred, and previous experience in a spoke/warehouse or logistics environment are highly desirable.
What We Offer

At Ocado Group, we offer competitive salaries and a range of benefits, including up to 7% matched pension contributions, employer-funded medical insurance, and enhanced digital GP services.

  • We also offer a range of policies to support your work-life balance, including 30 days work-from-anywhere and the option to buy additional holiday.
  • Many of our teams enjoy hybrid working and flexible hours, allowing you to manage your own schedule.
About Ocado Group

We are a disability-confident employer and prioritize inclusivity and equal opportunities for all individuals. We are proud of our diverse and inclusive workplace, where everyone has the opportunity to succeed.