Customer Service Specialist

2 months ago

Lincoln, Lincolnshire, United Kingdom Westlake Ace Hardware Full time

About Westlake Ace Hardware

As a leading hardware retailer in the United States, Westlake Ace Hardware is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of our customers. Our company values include Service, Passion, Respect, Integrity, Teamwork, and Excellence, which guide our interactions with customers, associates, and the community.

Job Summary

The Sales Associate will play a critical role in ensuring a positive customer experience by assisting with receiving, stocking, and pricing merchandise, as well as maintaining a clean and orderly store environment.

Key Responsibilities

  • Customer Service:
    • Provide a positive representation of Westlake Ace Hardware by greeting customers, answering questions, and resolving issues in a timely and professional manner.
    • Proactively assist customers in finding products and solving problems.
    • Ensure all customer interactions are courteous, friendly, and respectful.
  • Store Operations:
    • Assist with receiving, checking in, and stocking merchandise throughout the store.
    • Maintain back stock levels and ensure accurate inventory management.
    • Perform daily maintenance tasks to maintain a clean and orderly sales floor, stock room, and outdoor merchandise area.
    • Assist with merchandise resets and provide support to Department Specialists as needed.
  • Other Essential Responsibilities:
    • Exhibit and incorporate our Core Values into daily decisions and interactions with others.
    • Participate in store meetings and contribute to a positive and professional work environment.

Requirements and Qualifications

  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Ability to stand, walk, lift (up to 25lbs), and climb.

Compensation Details

$12 - $14 / hour

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