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Service Delivery Manager
2 months ago
We are seeking a highly skilled and experienced Service Delivery Manager to join our team at NFP People. As a key member of our organization, you will play a vital role in supporting and building relationships with young offenders.
About the RoleThis is an exciting opportunity for a Service Delivery Manager to thrive in a challenging and changing environment. You will be responsible for engaging young people in prison and in the community to participate in our life coaching workshops and one-to-one coaching. You will manage our team of freelance coaches and play a key role in project management and the smooth running of our coaching programmes.
Key Responsibilities- Building relationships with young people in prison and engaging them in our coaching programmes
- Maintaining these relationships before, during, and after coaching programmes to support retention and ongoing impact
- Building relationships with professionals in prison and in the community to increase meaningful referrals to our programmes
- Overseeing the calendar of coaches' availability to deliver coaching programmes
- Coordinating and managing prison vetting and Key/safety training for all coaches working in prisons
- Having regular meetings with the main contact person within each prison to identify and action any concerns impacting on the delivery of our services
- Participating in performance review meetings with prisons, commissioners, or funders as needed
- Understanding of issues facing children and young people in prison and in the community
- Experience of youth work, youth engagement, and/or working with people who face disadvantage or challenges
- Experience of project delivery and management
We are looking for a candidate with a passion for building relationships and a drive to achieve positive outcomes in challenging environments. If you have experience working with young people and/or in the prison service, we encourage you to apply for this exciting opportunity.
