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Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Bosch Full time

Provide Expert Technical Assistance to Customers

As a Technical Support Specialist, you will play a vital role in delivering exceptional customer service by resolving technical issues related to automotive workshop equipment. Your expertise and problem-solving skills will be instrumental in ensuring customer satisfaction and maintaining the smooth operation of our products.

Responsibilities:
  • Analyze and diagnose technical problems encountered by customers using cars, light goods vehicles (LGVs), or heavy goods vehicles (HGVs) of various brands.
  • Offer comprehensive technical support to customers through defined procedures and escalation processes.
  • Maintain meticulous records of all incidents within our internal incident management system.
  • Collaborate effectively with colleagues across different Bosch sites, departments, and teams involved in the support process.