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Solar Technical Support Specialist
2 months ago
We are seeking a skilled Solar Technical Support Manager to join our team at Workshop Recruitment. As a key member of our office-based team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved in a professional and effective manner.
The ideal candidate will have a strong background in electrical or solar installations, with a passion for moving into an office-based role or looking for a challenge in a technical support position. You will work closely with our Electrical Installation Manager to resolve issues onsite and support the completion of installations for our customers.
Key Responsibilities:
- Provide technical support to customers via phone, email, and online chat
- Work alongside the Electrical Installation Manager to resolve issues onsite and support the completion of installations
- Support the management and administration of our CRM system
- Liaise with installers and customers to arrange installations and technical work
- Collaborate with our technical support team to grow and develop technical support within the business
- Remote troubleshooting, accessing customer systems, and liaising with partners to identify and resolve issues
- Close working relationship with our sales office and warehouse team to assist with technical enquiries and support production as required
- Support with new product introduction, including product testing, data entry, and completing test reports
- Support the ongoing development of existing products
- Support with warranty returns by tracking faulty equipment and facilitating the completion of the return and replacement/refund process
Requirements:
- Knowledge of PV and retrofit battery Growatt systems
- Analytical and solution-focused
- Ability to liaise with customers via various communication channels
- Identify opportunities for improvement and implement changes
- Produce reports and statistics as required for internal use
- Assertive, resilient, and adaptable
- Good communication and interpersonal skills
- Good IT skills, particularly in spreadsheets and databases
- Good understanding of customer deliverables and the impact of failure/cost of poor quality
- Good planning skills and ability to meet targets and deadlines
- Excellent attention to detail
- Ability to work as part of a team
Salary and Benefits:
- £30,000 - £40,000 (dependent on experience and qualifications)
- 28 days' holiday, including bank holidays
- Pension contribution
- Staff incentives and events
