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Lead Venue Operations at Flight Club
2 months ago
About Us
Flight Club is a leading entertainment venue, renowned for its innovative Social Darts concept. We've revolutionized the traditional game by creating fast-paced, multiplayer experiences that eliminate the need for scorekeeping and emphasize social interaction. With venues across the UK, USA, and Australia, we're bringing our unique brand of fun to new locations.
The Role
As a Duty Manager, you'll play a vital role in ensuring the smooth operation of our Oxford venue. Reporting to the General Manager and AGM, you'll be responsible for leading and motivating our team while delivering exceptional customer experiences.
- People Management:
- Identify staffing needs, conduct interviews, and onboard new team members.
- Collaborate with the GM to set performance goals and provide regular feedback to the team.
- Evaluate employee performance and contribute to talent development initiatives.
- Maintain a positive and productive work environment by addressing scheduling requests, absences, and other operational needs.
- Operational Excellence:
- Streamline administrative processes and ensure efficient communication within the venue and with headquarters.
- Contribute to the profitability of the venue by supporting sales initiatives and managing costs effectively.
- Customer Focus:
- Cultivate a culture of exceptional customer service by setting high standards for the team.
- Promptly address customer concerns and ensure their satisfaction.
- Ensure that all products and services are delivered according to company specifications.
What We Offer
We're committed to creating a rewarding work environment where our employees can thrive. As part of the Flight Club family, you'll enjoy:
- A competitive salary plus tronc.
- Management bonus scheme.
- Free lunches during your working hours.
- Generous staff discounts.
- Opportunities for career growth and development.
- Engaging social events and team activities.