Retail Operations Coordinator

1 month ago


London, Greater London, United Kingdom Rituals Full time
Retail Operations Coordinator Job Description

We are seeking a highly skilled and organized Retail Operations Coordinator to join our team in London. As a key member of our Retail Operations team, you will play a vital role in ensuring the smooth operation of our retail stores and outlets.

Key Responsibilities:

  • Ensure all Rituals global ways of working are aligned in stores and outlets to deliver best-in-class store processes and procedures
  • Track key KPIs and collaborate with local head office and field-based teams to ensure high performance across the estate
  • Collaborate with local and central stakeholders to prepare, execute, and evaluate Commercial and Operational programs for Outlet stores
  • Work with Local and Central colleagues in Supply chain to ensure high product availability and fulfillment to stores
  • Work with local and central stakeholders to review robust Summer and Winter Sale plans, and help with execution
  • Work alongside Store Opening Coordinator on store development projects, including initial arranging opening orders for stock and styling items
  • Ensure all store data is correctly maintained in the Master Data system (STEP)
  • Contribute to the response of Operational queries from frontline and the local head office via the Retail Inbox
  • Lead the preparation and communication of Retail briefings across commercial and operational topics
  • Support to ensure optimal regular and promotional product availability for Regular and Outlet stores and reduces the possibility of out-of-stocks
  • Take the lead in supporting Frontline teams with Capacity Management and aids Retail team in the planning and execution of Interstore transfers where necessary

Requirements:

  • Experience collaborating on Supply and Logistics
  • Experience supporting the preparation, implementation, and evaluation of Commercial Plans
  • Strong numerical and analytical skills
  • Influencing and communication skills

Competencies and Personal Attributes:

  • Excellent communication skills both externally and at all levels in the company, both written and verbal
  • Robust IT skills, particularly in Excel
  • Structured and process-driven
  • Attention to detail is a must
  • Enthusiastic, self-confident, and self-motivated
  • Willing to adapt and take on new challenges and driven to continually improve


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