Retail Operations Coordinator
1 month ago
We are seeking a highly skilled and organized Retail Operations Coordinator to join our team in London. As a key member of our Retail Operations team, you will play a vital role in ensuring the smooth operation of our retail stores and outlets.
Key Responsibilities:
- Ensure all Rituals global ways of working are aligned in stores and outlets to deliver best-in-class store processes and procedures
- Track key KPIs and collaborate with local head office and field-based teams to ensure high performance across the estate
- Collaborate with local and central stakeholders to prepare, execute, and evaluate Commercial and Operational programs for Outlet stores
- Work with Local and Central colleagues in Supply chain to ensure high product availability and fulfillment to stores
- Work with local and central stakeholders to review robust Summer and Winter Sale plans, and help with execution
- Work alongside Store Opening Coordinator on store development projects, including initial arranging opening orders for stock and styling items
- Ensure all store data is correctly maintained in the Master Data system (STEP)
- Contribute to the response of Operational queries from frontline and the local head office via the Retail Inbox
- Lead the preparation and communication of Retail briefings across commercial and operational topics
- Support to ensure optimal regular and promotional product availability for Regular and Outlet stores and reduces the possibility of out-of-stocks
- Take the lead in supporting Frontline teams with Capacity Management and aids Retail team in the planning and execution of Interstore transfers where necessary
Requirements:
- Experience collaborating on Supply and Logistics
- Experience supporting the preparation, implementation, and evaluation of Commercial Plans
- Strong numerical and analytical skills
- Influencing and communication skills
Competencies and Personal Attributes:
- Excellent communication skills both externally and at all levels in the company, both written and verbal
- Robust IT skills, particularly in Excel
- Structured and process-driven
- Attention to detail is a must
- Enthusiastic, self-confident, and self-motivated
- Willing to adapt and take on new challenges and driven to continually improve
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