Client Experience Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Limited Full time

About the Role

We are seeking a highly skilled Client Experience Manager to join our team at Get Staffed Online Recruitment Limited. As a Client Experience Manager, you will play a pivotal role in ensuring that our clients' clients have an outstanding experience with their company.

Key Responsibilities

  • Provide leadership to the team responsible for overseeing the implementation of occupational health contracts and services.
  • Focus on the setup of new clients on their systems, the exit of clients who leave, and the maintenance of client accounts.
  • Ensure that all processes are seamless, efficient, and compliant with relevant regulations and standards.
  • Provide regular updates to the business on current ongoing implementations, exits, and any project work the team is undertaking.

Requirements

  • Degree-level education or equivalent experience in Business, Implementation, or a related field.
  • Experience of managing a team.
  • Passion for delivering exceptional customer service and creating a positive client experience.
  • Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print, and via the phone) to all levels of internal and external stakeholders.
  • Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key client stakeholders.
  • Influencing – must have the ability to influence key decision makers internally and externally.
  • Time and Diary Management – must be able to manage own time and diary, while working remotely across the UK, attending client meetings, and working from home, where appropriate.
  • Excellent knowledge of Outlook, Word, Excel, and PowerPoint is essential.
  • The ability to work under pressure and meet multiple deadlines in line with client and business requirements.

Core Skills & Behaviours

  • Exemplary Customer Service skills
  • Able to manage and encourage a team
  • Highly Organised
  • Adaptable and able to embrace change
  • Time planning and priority setting
  • Strong attention to detail
  • Exemplary communication and presentation skills
  • Demonstrate Relationship Management skills
  • Decisive Thinker
  • Project Management experience
  • Ability to influence
  • Strong problem-solving and analytical skills
  • Flexible
  • Ability to multitask and prioritise
  • Responsible
  • Well Organised
  • Professional in appearance and approach
  • Proactive
  • Trustworthy and Honest
  • Calm under pressure
  • Willing to learn new skills
  • Efficient
  • Enthusiastic and Proactive
  • Possess a positive can-do attitude

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