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Guest Services Representative

2 months ago


Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time
About Four Seasons Hotel Hampshire

Four Seasons Hotel Hampshire is a luxurious retreat nestled in the English countryside, offering a serene and welcoming atmosphere for guests. Our hotel is steeped in history and features 133 beautifully appointed bedrooms, a range of dining options, and an award-winning spa.

The Role of Guest Services Agent

The Guest Services Agent is a key member of our Guest Services Team, responsible for ensuring our guests receive exceptional service from arrival to departure. This role involves greeting guests by name, transporting luggage, and providing valet parking services.

Key Responsibilities
  • Provide warm and personalized welcome to guests
  • Transport luggage to and from guest rooms
  • Offer valet parking services
  • Assist guests with any requests or needs
Requirements
  • Previous experience in luxury hospitality
  • Excellent communication and customer service skills
  • Fluency in English
  • Ability to lift and push luggage trolleys
  • Valid driving license with permission to drive in the UK
What We Offer
  • Competitive remuneration package and service charge
  • Guest Experience Program, including an overnight stay with breakfast
  • Employee Travel Program with complimentary nights and reduced rates on rooms and 50% F&B discount in Four Seasons properties worldwide after 6 months of employment
  • Excellent Training and Career Development opportunities
  • 28 days holiday (increasing based on length of service)
  • Opportunities to build a successful career with global potential
  • Access to Wagestream – a salary advance benefit
  • Discounted Gym Membership
  • WeCare Employee Well Being Platform
  • Uniform and meals on duty
  • Employee Recognition Programmes and more