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IT Support Specialist

2 months ago

Cannock, Staffordshire, United Kingdom Xact Placements Limited Full time
IT Support Engineer Opportunity

Xact Placements Limited is seeking a skilled IT Support Engineer to join our team in Stafford. As a key member of our support team, you will be responsible for providing high-level customer service, consulting on infrastructure problems, and taking ownership of complex incidents.

Main Responsibilities:
  • Deliver exceptional customer service and support to our clients
  • Consult on infrastructure problems and provide suitable solutions
  • Take ownership of complex incidents and be proactive in resolving user issues
  • Troubleshoot and resolve 3rd line issues escalated by 2nd line engineers
  • Support the build and configuration of servers
  • Provide timely support documents and procedures for the wider support teams
Requirements:
  • Solid technical support experience, preferably in an MSP environment
  • Good understanding of networking technologies and principles
  • Strong knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct
  • Excellent knowledge of Microsoft Server 2012/2016/2019, Active Directory, DFS, DHCP, DNS, RDS, VPN, WDS, WSUS, and SCCM
  • Strong understanding of WAN and LAN networking concepts, including TCP/IP, DHCP, WINS, and DNS

Xact Placements Limited offers a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and experienced IT Support Engineer looking for a new challenge, please apply.