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Library Services Support Specialist

2 months ago

Cambridge, Cambridgeshire, United Kingdom Cambridgeshire County Council Full time

Role Overview:

The Community Library Assistant plays a vital role in enhancing the user experience at Cambridgeshire Libraries by delivering exceptional public services. This position involves a variety of responsibilities aimed at fostering a welcoming environment for library patrons.

Key Responsibilities:

  • Delivering friendly and efficient customer service to library users.
  • Promoting and contributing to the library's offerings and initiatives.
  • Assisting with library events and activities, including leading rhymetime and storytime sessions.
  • Supporting outreach efforts and partnership initiatives to broaden community engagement.
  • Facilitating the UK Visa and Immigration Biometrics verification service at designated library locations, with training provided.

Additional Information:

  • This role requires mobility to work across various library locations within the designated hub.
  • Physical demands may be present, including some independent working.

Candidate Profile:

The ideal candidate will possess a strong ability to engage with a diverse range of individuals, creating a friendly and inclusive atmosphere. Key attributes include:

  • Excellent multitasking abilities and efficiency in a fast-paced environment.
  • A genuine passion for public libraries and the services they provide.
  • Creativity in routine tasks, with a willingness to learn new library systems.
  • Exceptional customer service skills, with experience in various contexts being advantageous.

Application Guidance:

When submitting your application, please provide detailed examples of how your skills and experiences align with the specified criteria. Consider the following:

  • Your understanding of effective customer service delivery.
  • Interpersonal skills, including patience and active listening.
  • A positive and helpful demeanor towards customers of all backgrounds.
  • Ability to collaborate effectively within a team setting.
  • Flexibility to adapt to changes in work hours or locations.

Benefits:

Cambridgeshire County Council values its employees and offers a comprehensive benefits package, including:

  • A robust wellbeing program addressing all aspects of health and wellness.
  • Options to purchase additional annual leave through a salary sacrifice scheme.
  • Flexible bank holiday arrangements to accommodate personal needs.
  • Opportunities for professional development, including apprenticeships and coaching.
  • Paid volunteering hours to positively impact the community.
  • Access to Peer Support Groups through our equality, diversity, and inclusion network.
  • Recognition awards for outstanding employee contributions.
  • Discounts through the Our Cambs Rewards program, including car lease and cycle-to-work schemes.