Retail Sales Associate

4 days ago

Leicester, Leicester, United Kingdom British Heart Foundation Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Assistant to join our team at the British Heart Foundation in Leicester. As a Sales Assistant, you will play a vital role in delivering exceptional customer service and promoting our charity's mission.

Key Responsibilities
  • Engage with customers, providing a first-class service experience and promoting our charity's mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you will be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience
Requirements
  • Previous retail experience is not essential, but a passion for delivering exceptional customer service is
  • Confidence within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service-focused, and passionate about sustainability
  • Comfortable with technology, able to use a till, PC, smartphone, and email with ease
Why Join the British Heart Foundation?
  • We have a strong culture of internal progression and will actively support you to develop your career
  • Our generous staff benefits include:
    • 38 days annual leave (plus the option to buy and sell leave)
    • Holistic support leave of up to 10 additional days off each year
    • Enhanced family policies (maternity, paternity, and adoption leave)
    • Wagestream - early access to your wages
    • 25% staff discount
    • Health cash plan (Dental, Optical, Therapies, etc)
    • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
    • Pension with employer contribution of up to 10%
    • Cycle to work scheme
    • Discounts on gym memberships
    • Discounts with a wide range of retailers

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