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IT Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time
Job Description

Stratospherec Limited is seeking an experienced IT Services Analyst to join their team in Horsham offices. The successful candidate will be responsible for supporting, monitoring, and fixing the existing IT infrastructure, working on new systems and upgrade projects.

Key Responsibilities
  • Cyber and Information Security Activities
    • Implement and maintain information security policies and procedures in line with the company's Information Security Management System.
    • Conduct regular security audits and risk assessments to identify vulnerabilities and implement mitigation strategies.
  • IT Infrastructure Support
    • Monitor and maintain the daily backups of critical data to ensure business continuity.
    • Monitor and troubleshoot email systems to ensure seamless communication.
    • Install and configure software patches for desktop, server, and application environments.
    • Import data into the database as needed for development and test teams.
  • User Support
    • Provide technical support to end-users, including remote office and home workers.
    • Account creation and deletion for joiners and leavers.
    • Server, desktop, and laptop software installations.
    • Ordering hardware and software.
    • Maintaining the asset database.
    • Liaising with suppliers for warranty repairs.
  • Technical Expertise
    • Microsoft Windows 10/11, Microsoft Windows Server 2016/2019/2022, Virtualization (Microsoft Hyper-V), Microsoft Exchange On-Line, Microsoft Office 365, Microsoft Active Directory, Microsoft 365, Azure AD, IP Networks, Switches & Cabling, Backup Systems, PC troubleshooting and repair.
  • Desirable Skills
    • Sophos Endpoint Protection, XG Firewall, Mobile Control, Arcserve Backup & UDP, Oracle Databases, Client to Site VPNs, Microsoft Remote Desktop Services, Citrix Virtual Apps and Desktops, Mimecast, Working in an ISO27001 environment.
    Requirements
    • Previous IT 1st or 2nd line Support experience in a commercial business environment.
    • Excellent organisational and time management skills.
    • Able to work with a high degree of attention to detail.
    • Remains calm and objective under pressure.
    • Effective problem-solving skills with the ability to tackle a diverse range of challenges.
    • Ability to work independently while maintaining a logical and methodical approach.
    • Demonstrates initiative.
    • Acts with integrity and enthusiasm.
    What We Offer

Stratospherec Limited provides first-class training, a superb team working environment, and proactively supports career growth and development. The company is a market leader across the globe with their financial software applications.