Housekeeping Room Specialist

3 weeks ago


Islington, Greater London, United Kingdom Kanso Facilities Management Ltd Full time
Housekeeping Room Specialist

- £13.50 Per Hour
Key Responsibilities:

As a Housekeeping Room Specialist, you will be responsible for maintaining the highest standards of cleanliness and organization within guest rooms, ensuring that all areas meet the established Brand Standards and enhance the overall guest experience.

Primary Duties:
  • Perform thorough cleaning of guest rooms in accordance with Brand Standards, ensuring all trolleys are kept organized and tidy.
  • Demonstrate a comprehensive understanding of cleaning procedures and techniques.
  • Replace essential items such as towels, soap, toilet rolls, and stationery as outlined in the Brand Standard documentation for both departure and stay-over rooms.
  • Change linens in all departure and stay-over rooms as directed, ensuring they are free from rips, stains, or creases.
  • Remove all rubbish from departure rooms and only from bathroom and bedroom bins in stay-over rooms prior to cleaning, following proper disposal protocols.
  • Ensure all dirty linens are collected and placed in the linen chute before cleaning.
  • Prioritize cleaning of departure rooms unless instructed otherwise by the Floor Manager or Housekeeping Office.
  • Report any maintenance issues promptly.
  • Pay special attention to VIP rooms, ensuring they are cleaned with extra care.
  • Respond to guest inquiries and requests with efficiency and courtesy, maintaining a high level of service.
  • Maintain a tidy work environment at the end of each shift and ensure all service areas are left in order.
  • Uphold hotel security protocols by working with doors closed and being vigilant about lost property procedures.
  • Comply with all health and safety regulations, ensuring safe working practices are followed at all times.
  • Participate in training and development initiatives to enhance personal and team performance.
Professional Standards:

Maintain a high standard of personal appearance and hygiene, adhering to the uniform policy as specified by the Brand Standards. Be responsible for any issued floor keys and ensure proper sign-in and sign-out procedures are followed.

This job description serves to outline the primary responsibilities and expectations for the role of Housekeeping Room Specialist. Duties may evolve over time, and you are encouraged to remain adaptable to changes in the workplace.



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