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Technical Support Specialist

3 months ago


Holywell, Flintshire, United Kingdom Darwin Escapes Full time
Job Overview

We are excited to announce a position for a dedicated Technical Support Specialist within our proficient IT department. We seek an individual who can contribute their expertise and experience while gaining exposure to a variety of technologies and systems. This is an excellent opportunity for someone eager to enhance their skills and learn from seasoned professionals, with clear pathways for personal and career development.

This role is based at our North Wales Head Office and may require occasional travel to other locations using a company vehicle, thus a valid driving license is mandatory.

Company Background:

Darwin Escapes boasts 26 remarkable destinations throughout the United Kingdom, each offering a unique experience. Whether you are interested in roles related to hospitality, groundskeeping, maintenance, housekeeping, entertainment, or management, the Darwin family has a career opportunity waiting for you.

Position Responsibilities:

  • Deliver technical assistance to staff members.
  • Diagnose and resolve technical challenges promptly.
  • Work collaboratively with team members to provide outstanding IT services.

Qualifications:

  • Demonstrated experience in an IT support capacity.
  • Familiarity with Active Directory and/or O365 administration.
  • Experience in supporting computers, laptops, mobile devices, and printers.
  • Basic understanding of networking and security principles.
  • Strong analytical skills and a proactive mindset.
  • A passion for problem-solving and finding effective solutions.

Benefits:

  • Competitive salary.
  • Enhanced holiday allowance (*with the option to cash in a certain number of holidays each year).
  • Discounted staff stays at our luxurious holiday resorts across the UK.
  • Complimentary access to all Darwin Escapes resort amenities, including many of our gyms and swimming pools.
  • Food discounts available at all resorts.
  • *Complimentary round of golf.
  • Discounts on spa services.
  • *Discounts on ticket prices for Chester Zoo, the UK's largest charity zoo.
  • *'Refer a friend' recruitment bonus.
  • *Company sick pay.
  • Compassionate leave pay.
  • Employee Assistance Programme.
  • Free access to the Darwin Academy training program to advance your career and skills.
  • Cycle to work scheme.
  • MediCash cash plan.
  • *Subject to terms and conditions.

Why Join Us:

Darwin Escapes thrives due to our team, who are like-minded, dedicated, and committed to delivering exceptional standards and customer experiences. This collaborative spirit enables us to create lasting memories for our holiday home owners, guests, and golf members.

Company Culture:

Embark on your career with one of the fastest-growing companies in the UK holiday sector. With 26 locations nationwide, each with its own distinct character and offerings, including luxurious lodge retreats and family-friendly destinations, we provide something for everyone. Regardless of your location, we are confident that we have a resort near you. If you are seeking a role in entertainment, hospitality, or management, the Darwin family has the right opportunity for you. Our friendly and supportive environment offers numerous opportunities for advancement and movement among locations.